RUPCO Expands Senior Leadership with Addition of Vice President of Portfolio Management

Jake Michels of Poughkeepsie, NY adds Depth and Experience to Real Estate Asset Oversight

RUPCO, a Hudson Valley (NY) community developer and chartered member of NeighborWorks America, promoted Jake Michels to the newly created position of Vice President of Portfolio Management this month. Michels joins the nonprofit’s Executive Council and will handle responsibilities involving RUPCO’s property portfolio, communications and fundraising, and real estate development pipeline.  

Michels has been with RUPCO since August 2017, originally as Director of Property Management, with a later promotion to Assistant Vice President for Operations. Jake brings over five years of housing management experience and a proven track record of increasing efficiency to support portfolio expansion.

“I am excited to be here, to be a part of RUPCO’s mission and creating homes for those in need. Since coming to RUPCO in 2017, we have improved processes within the property management department while investing in the development of our staff. Developing a “team first” mentality is something that has been a focus of mine since I started. I look forward to helping our communications and real estate departments achieve similar efficiencies this year,” states Michels. Property management oversees building maintenance, tenant relations, and leasing. His personal philosophy on stable housing influences his work approach. “Home Matters because it’s the foundation of our lives. Stable housing allows you to progress in all other areas, and allows you to progress as an individual.”

“Jake brings a fresh perspective and his work has traversed the nonprofit and private sectors,” says Kevin O’Connor, Chief Executive Officer at RUPCO. “Jake’s ability to navigate partnerships, streamline processes, and manage people will serve the agency well as we grow our portfolio and prepare for new ventures throughout the Hudson River Valley.”

RUPCO currently owns/manages 22 properties with 586 apartments providing homes to 762 people. The majority of those residents represent the area’s most vulnerable populations: the elderly, seniors, disabled and working class families. In its $90-million real estate development pipeline, RUPCO currently plans to add another 185 apartments in 25 buildings in 4 communities, including commercial space for rent.

Career Opportunity: Live-In Superintendent – Mews at Prattsville

The Live-In Superintendent reports directly to the Maintenance Supervisor of RUPCO, and is responsible for managing the day-to -ay maintenance of the intergenerational affordable housing development known as The Mews at Prattsville located in Prattsvile, NY. The Live-In Superintendent plays a key role in protecting, cleaning and maintaining buildings and ensuring the safety and comfort of its tenants. For many tenants, the Live-In Superintendent is RUPCO’s most visible representative. The Superintendent apartment is a 2-bedroom apartment with heat and hot water included. This is a part-time, live-in position with duties which may include, but are not limited to.

Position Responsibilities:

  • Conduct daily cleaning duties both inside and outside around the entire campus. Tasks will ensure common areas are clean and in good repair; emergency exits and fixtures are in working order; snow, garbage, and recycling is removed from designated areas; elevators, lobbies, walls, and windows are clean; and floors are maintained (i.e. swept, mopped, buffed, vacuumed, and cleaned).
  • Conduct emergency repairs or services as needed.  
  • Manage and monitor grounds to ensure that they are properly and safely maintained. Conduct a walking tour around the campus on a regular basis (daily/weekly) to monitor aesthetics of tenant areas and common spaces. 
  • Maintain grounds. This includes minor snow removal, clearing snow and ice from sidewalks. Overall landscaping: picking up trash, cutting grass, raking leaves and tending gardens, weeding, planting, etc.
  • Perform a wide variety of general maintenance tasks such as small areas of drywall repair, painting, appliance repair/replacement, diagnose mechanical, plumbing, electrical problems and to make repairs as appropriate. Liaison and manage vendor relations on various projects needed for work to be done outside of the scope of Superintendent ability.
  • Manage work order system to accomplish maintenance tasks. Accurate and timely completion of applicable reports (i.e. work orders, incident reports, etc.). Maintain maintenance files as required.
  • Serve as first responder to emergency calls from tenants and alarm company.
  • Act as a liaison to RUPCO Program Services staff and assist with identifying potential necessities of the special needs residents. Provide referral information to tenants for services and supports from community agencies.
  • Coordinate and organize periodic social events for the tenants in conjunction with the property manager.
  • Maintain compliance with all federal, state and local regulations and other mandated guidelines and policies relevant to property management and operations including safety and quality assurance.
  • Provide on-call, after-hours, and/or weekend duties as necessary and assigned.
  • Other general duties as designated.

Please submit letter of interest including summary of qualifications for this position to [email protected] by Wednesday, August 8 at noon.

Thanksgiving Comes Early to Tongore Pines

Property managers deliver Thanksgiving fruit-filled, goodie baskets to two Tongore Pines resident ladiesResidents at Tongore Pines got a surprise visit last Tuesday from Property Managers Lindsey Wygant and Tasyka DeRosalia. The two delivered Thanksgiving fruit-filled goodie baskets, compliments of the Tongore Pines Board of Directors. “We missed holding our annual August picnic this year. We didn’t want to miss the opportunity to let our residents know how much we appreciate them,” noted one board member.

Tongore Pines offers 19 one-bedroom apartments in a discreet supportive housing setting in Olivebridge.  The complex is dedicated to seniors 62 and over with annual earnings in the lowest Social Security incomes.

Jake Michels joins RUPCO Senior Leadership Team

RUPCO welcomes Jake Michels as Director of Property Management at its Kingston office at 37 John Street. He will oversee issues relating to tenant property and maintenance, as well as coordinate best practices to ensure departmental efficiency. Michels, a graduate of Duchess County Community College, previously worked in management for luxury and commercial markets based in Poughkeepsie. He is currently studying for a real estate license; the educational background will provide him with a more comprehensive knowledge of the real estate field and property administration.

“I am excited to be here, to be a part of RUPCO’s mission and moving them forward. Over time, we can improve processes and increase usage of resident software to better our practices and building relationships,” states Michels, who currently resides in Poughkeepsie. Property management oversees building maintenance, tenant relations, and neighbor interaction. His personal philosophy on why stable housing is so important also influences his work approach. “Home Matters because it’s the foundation of our lives. Stable housing allows you to progress in all other areas, and allows you to progress as an individual.”

Michels recently went through the homebuying process himself after renting for years. He brings personal knowledge of the renting process to his job duties so he can better serve the tenants that live under RUPCO’s housing programs.

“Jake’s fresh perspective and diverse background in Property Management will be a great addition to the department,” says Vice President of Operations Sheila Kilpatrick. “RUPCO is growing its portfolio in the Hudson Valley. Jake’s ability to streamline processes and proactively prepare for new ventures will be invaluable.” RUPCO currently owns/manages 16 properties with 411 apartments providing homes to over 560 people. The majority of those residents represent the area’s most vulnerable populations: the elderly, seniors, disabled and working class families. In its $70-million real estate development pipeline. RUPCO plans to add another 171 units in 19 buildings at 4 locations.

Assistant Property Manager

RDAC Homeownership Preservation Counselor position openThe Assistant Property Manager provides administrative and clerical support for RUPCO’s Property Management Department located at 39 John Street, Kingston.  In addition, the Assistant Property Manager assumes many basic duties as a Property Manager for a small number of RUPCO-owned apartments.  The Assistant Property Manager reports directly to the Property Management Supervisor and performs a variety of duties such as:

Position Duties and Responsibilities:

1. Provide administrative support for the Property Management Supervisor, Property Managers and Maintenance Supervisor
2. Create reports and excel spreadsheets as needed
3. Answer incoming phone calls and direct to appropriate staff
4. Greet visitors and tenants
5. Assist Property Management staff in preparing leases and other correspondence
6. Gain knowledge on general Property Management duties to be able to take on full responsibility for a few properties as determined by the Property Management Supervisor
7. Schedule meetings between staff and tenants as needed
8. Order office supplies and replenish as needed
9. Update vacancy listing on a daily basis for all RUPCO managed units
10. Complete new applicant entry into database.  Send letters acknowledging receipt of application.
11. Maintain Wait Lists for all properties
12. Maintain tenant files
13. Receive, Enter, Communicate and Follow up on all Maintenance Requests.
14. Maintain data in the Property Management software, BostonPost

Required Knowledge, Skills, Education and Experience:

• Enthusiastic and positive attitude
• Able to work independently but also as part of the team in a fast paced environment
• Strong organizational skills
• Strong computer skills, experience in Excel necessary and BostonPost software a plus
• Attention to detail
• Excellent communication skills: written and oral
• Experience in a customer service environment
• Tolerance and sensitivity to a diverse population
• Strong work ethic
• Prior clerical experience a plus

Position Details:

• Full-time, 35-hours per week, Monday through Friday, 8:30a-4:30p, some flexibility required to accommodate tenant needs
• Attractive health benefits package, vacation/time-off, 403b retirement savings plan, personal life insurance
• Salary negotiable with experience,  low $30,000’s

Please submit notice of interest and resume to [email protected] no later than Wednesday, August 24, 2016 at noon.

Property Management Assistant

keyboard where return key says "Jobs"This position was filled as of March 2016. Submit a letter of intent and resume/qualifications to Sheila Kilpatrick, Vice President of Operations, at [email protected] through close of business Friday, February 12. Please hand-deliver resumes to 289 Fair Street, Kingston, NY 12401.

Overview:  The Property Management Assistant provides administrative and clerical support for RUPCO’s Property Management Department.  The Property Management Assistant reports directly to the Property Management Supervisor.   This is a full-time, exempt position.  Duties may include, but are not limited to:

Position Responsibilities:

  1. Provide administrative support for the Property Management Supervisor, Property Managers (2) and Maintenance Supervisor.
  2. Answer incoming phone calls and direct to appropriate staff.
  3. Greet visitors and tenants.
  4. Assist Property Management staff in preparing leases and other correspondence.
  5. Gain knowledge on general property management duties to be able to take on full responsibility for a few properties as determined by the Property Management Supervisor.
  6. Schedule meetings between staff and tenants, as needed.
  7. Order office supplies and replenish as needed.
  8. Update vacancy listing on a daily basis for all RUPCO managed units.
  9. Complete new applicant entry into database.  Send letters acknowledging receipt of application.
  10. Maintain Wait Lists for all properties.
  11. Maintain tenant files.
  12. Receive, enter, communicate and follow up on all Maintenance Requests.
  13. Additional duties as assigned.

Required Knowledge, Skills, Education and Experience:  Must have high school diploma or equivalent and excellent verbal and written communication skills.  Must be able to work independently.  Must be proficient in computer use.  Prior clerical experience required.

Position details: Salary $26k-$30k. Generous benefit package, 13 paid holidays, paid vacation and sick time. Office hours Monday through Friday, 8:30a-4:30p, 35-hour work week with one hour for lunch.