Program Services Coordinator
Full time – 35-hour work week – Evening/Weekend position

The Program Services Coordinator has a workload that is split between several programs that the agency administers. This is a full time – hourly position. The Program Services Coordinator is responsible for the
safety and well being of the tenants at the Stuyvesant building after regular business hours. This job is designed to create dynamic afternoon and early evening programming and trauma informed services to
enrich the lives of a diverse set of tenants. The Program Services Coordinator is also an administrative position for the agency’s Program Services department. This position has duties, which will work within the program guidelines and apply those standards to the program participants assigned to them. In order to perform the tasks involved with this position, the Program Services Coordinator must have the flexibility to balance their workload between two to three sets of responsibilities. Communication over the phone, in person and through writing will be a necessary part of the position.

– Build a sense of community and security with tenants and their visitors entering and exiting the building
– Pay close attention to “questionable or unwanted” visitors to the building after regular business hours
– Provide additional duties related to the tenants health and human services needs beyond traditional business hours
– Build and maintain a catalog of dynamic programming to interact and engage with tenants 
– Onsite programming can include, but is not limited to, art classes, movie night, coffee nights, wellness activities
– Transporting of tenants to and from local appointments when traditional transportation is not available and/or organizing medical transportation as appropriate.
– Tenant interaction may include, but should not be limited to:
o Tenant outreach to pass along information directly from day staff (Services or Property Management)
o Basic service referrals for tenants or warm hand-offs to other support agencies
o Crisis intervention and diversion for tenants
o Wellness checks on tenants
o Safety and security with visitors entering the building
o Light case management directly to the tenant and/or involved family members
– Attend to emergency lock-outs while on duty to avoid Maintenance Staff having to respond
– Establish a rapport with EMS, Fire and Police that respond to the Stuyvesant building. Provide a greeting and an escort to the unit in which they are responding to. Complete an incident report and
leave for supervisor to provide follow up on the next business day. 
– Responsible for logging observation of tenant and visitor traffic through lobby area. Communication
must be shared with day staff regarding sightings of concern or those deemed out of the ordinary
– Perform administrative program functions, which include interviewing clients to gain information, articulating program requirements, written and verbal communication, research and investigation,
file documentation, negotiation, and compliance with state and federal regulations

– Associates is preferred in human services related field (social work, psychology, or mental health counseling) are highly recommended
– Must have Driver License and car along with satisfactory driving history and appropriate car insurance
-1-3 years of experience working in the human services field and/or customer service is required
-Experience working with the aging/disabled population
-Knowledge of Ulster County service providers, non-profits, and other local contacts is highly
– Bilingual ability is desired but not required
– Compassion and empathy for the population being served in these programs
– Computer literacy is required
– Able to maintain confidentiality
– Able to work in a team environment and have good communication skills – verbal, over the phone and written
– Must have a valid driver’s license and reliable vehicle for travel

After carefully reading the duties and requirements of this position, if you feel you are qualified and interested in being considered, please submit letter detailing your experience/education to Director of Program Services, Kelsey Vargas at kvargas@rupco.org

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